Free Diagnostic worksheet
Trace one parent enquiry
Map the journey from website contact to the person responsible for replying.
By Amy Aceto-Hitchinson
What you’ll work through
Start with one ordinary parent enquiry and draw the route through your school. The aim is to find a missing handover or unnecessary duplicate step before you choose a tool.
- Map the journey
- Complete one row per stage
- Check the route
- Choose one improvement
- Use the map in a product review
A look inside
Map the journey Website or other entry point -> acknowledgement -> responsible person -> response -> tour or other next step -> recorded outcome. Replace these stages with your school's actual process where needed.
The PDF includes the complete diagnostic worksheet and space for your next action. Print it or keep it beside you as you work.