Explore the topic

Owner-led business

Decisions, procedures and the work that keeps landing on the owner.

Practical resources

Checklist
The recurring-problem checklist
Identify one repeated operating problem and the evidence needed to address it.
Diagnostic worksheet
Where your working week goes
Find the repeated decisions consuming your attention and choose one to transfer.

An operational due diligence checklist for an owner-dependent business
Examine owner dependence with an operational due diligence checklist covering decisions, people, records, systems and transition requirements.
Business consultant cost: what to expect from a consultation with Amy
Understand the purpose of a focused business consultation, how to prepare an operating question and what a short conversation can cover.
Business owner burnout: identify the decisions only you can make
Use a five-day decision record to find avoidable interruptions, clarify responsibility and reduce operational dependence on the business owner.
Buying a business checklist: questions for the people doing the work
Use recent-work interview questions when reviewing a business to buy. Examine decisions, handovers and exceptions through authorised access.
How to build a business that runs without you: start with decision ownership
Map the decisions that depend on you, transfer one responsibility with support and test what your business can handle with less involvement.
How to create standard operating procedures people actually use
Create a usable SOP with a worked enquiry-handling example covering the trigger, owner, steps, exceptions, completion and practical testing.
Standard operating procedures for a small business: start with one recurring failure
Start your small business SOPs with one recurring failure. Define the owner, steps, completion standard and exception route, then test it.